Terms of service

Last Updated: July 19, 2026

Welcome to Kay's Soaps. By accessing or using our website, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.

1. General

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given permission for a minor dependent to use this site under your supervision.

We reserve the right to refuse service to anyone for any lawful reason at any time.

2. Products

All of our soaps and personal care products are handcrafted in small batches. Because they are handmade, slight variations in color, shape, size, scent, and design are natural and do not affect the quality of the product.

We make every effort to display our products as accurately as possible. However, actual colors may vary depending on your screen or device.

3. Pricing & Availability

All prices are listed in U.S. dollars (USD).

Prices, promotions, product availability, and product descriptions are subject to change without notice.

We reserve the right to discontinue any product at any time.

4. Orders

After placing an order, you will receive an order confirmation by email.

We reserve the right to refuse or cancel any order if we suspect fraudulent or unauthorized activity, pricing inaccuracies, or any other issue that prevents us from fulfilling the order. If payment has already been processed, a full refund will be issued.

5. Shipping

Shipping times are estimates only and are not guaranteed.

Kay's Soaps is not responsible for shipping delays caused by carriers, weather, natural disasters, customs, or other circumstances beyond our reasonable control.

6. Returns & Refunds

Please review our Refund & Return Policy for complete information regarding returns, exchanges, and refunds.

7. Product Use

Our products are intended for external use only.

Please read all ingredient information before use. If irritation or an allergic reaction occurs, discontinue use immediately and consult a qualified healthcare professional if necessary.

Customers are responsible for reviewing ingredient lists and ensuring they are not allergic or sensitive to any ingredients before using our products.

Our products are handcrafted cosmetic and personal care products and are not intended to diagnose, treat, cure, or prevent any disease. Any information provided on this website is for informational purposes only and should not be considered medical advice.

8. Intellectual Property

All content on this website—including photographs, product images, product descriptions, logos, graphics, text, and branding—is the property of Kay's Soaps and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Kay's Soaps shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes become effective immediately upon being posted on this website. Continued use of the website constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: Kaytmoral5@gmail.com

Thank you for supporting our small family business. We truly appreciate your trust and the opportunity to provide handcrafted products for you and your family.