Shipping policy

Last Updated: July 19, 2026

Thank you for shopping with Kay's Soaps! Every order is carefully packed by hand, and we truly appreciate your support of our small family business.

Order Processing

Orders are typically processed within 2–4 business days (Monday through Friday, excluding holidays).

During holidays, sales, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will notify you using the email address provided at checkout.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Delivery times vary depending on your location and the shipping method selected at checkout. Shipping estimates are provided by the carrier and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your order's weight, package size, destination, and selected shipping method.

Free Shipping

We offer FREE Standard Shipping on all orders of $50 or more shipped within the United States.

Any additional shipping promotions will be clearly displayed on our website.

Incorrect Shipping Address

Please carefully verify your shipping address before completing your purchase.

Kay's Soaps is not responsible for orders shipped to an incorrect address provided by the customer. If your order has not yet shipped, please contact us as soon as possible. We will do our best to update your shipping information before your package is dispatched.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery becomes the responsibility of the carrier.

Kay's Soaps is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. If you experience a delivery issue, we recommend contacting the shipping carrier directly. We are happy to assist by providing any available shipping information to help with your claim.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of both the damaged product and the shipping packaging. We'll gladly work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, we're happy to help.

Email: Kaytmoral5@gmail.com