Refund policy
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging.
For hygiene and safety reasons, opened or used soaps, skincare products, and personal care items cannot be returned or exchanged.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Please include your order number along with clear photos of the product and its packaging. We'll gladly send a replacement or issue a full refund at no additional cost.
Refunds
Once your returned item has been received, inspected, and approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Sale and clearance items
- Mystery Boxes
- Custom gift boxes
- Opened or used soaps, skincare products, and personal care items
Handcrafted Products
Each Kay's Soaps product is handcrafted with care. Because of this, slight variations in color, design, shape, size, and appearance are natural and make every bar unique. These variations are not considered defects and do not qualify for a return or refund.
Contact Us
If you have any questions about your order, we're happy to help.
Email: Kaytmoral5@gmail.com